COVID -19 Protocols and changes to policies
We ask that all customers continue to wear Masks in the reception area, locker area and bathroom, owing to the difficulty to socially distance in these areas.
Once on the mats, customers may decide whether or not to continue wearing a mask. However we strongly recommend that you continue to wear masks at all times, other than when climbing on the wall. We ask those who choose not to wear masks whilst on the mats, to take extra care to maintain effective social distancing at all times.
All visitors should scan the government Track and Trace QR code as they enter the centre.
Masks must be worn in the cafe area, unless you are seated at a table.
14 - 17 Unsupervised climbers
To ensure everyone has plenty of space to stay safe whilst using the centre, we will continue to operate with a maximum capacity of 45 people in the centre at any time. We will not be requiring you to pre-book before you visit.
There is a live capacity counter on the home page, please check this before you visit to avoid any disappointment or need to wait before coming in.
If you have any questions about changes to policies or procedures please feel free to get in touch, either at firstname.lastname@example.org or over the phone on 01325 380037 staff will be happy to help!
Climbers under the age of 18, who have been deemed safe to climb without supervision, may continue to do so. As with all safety protocols enforced in the centre, it is the responsibility of the climber to ensure they acting in an appropriate way. Should an under 18 unsupervised climber fail to adhere to the new COVID-19 safety protocols, or fail to maintain appropriate social distancing, they will lose the right to climb in the centre unsupervised. They may then only climb whilst being supervised by a competent adult.